Returns

You can ask for a return within 30 days of receiving your order. Items have to be unused and in their original packaging, with proof of purchase.

To start a return, write to us through the contact page with your order number. If the return is accepted, we'll send a return label and tell you where to send the package. Packages sent back without a return being accepted first can't be taken back.

If something arrives damaged, defective or wrong, tell us as soon as you open it and we'll put it right.

Some things can't be returned: used smoking items, custom or personalized products, hazardous materials, flammable liquids and gases, sale items and gift cards.

To exchange something, return it as above, then place a new order for the replacement once the return is accepted.

Once a return arrives and is inspected, we'll tell you whether the refund is approved. Approved refunds go back to the original payment method; your bank or card issuer may take some time to post it. Refunds can include a restocking fee of up to 25% of the original cost. Shipping charges aren't refunded, including the value of free shipping.